FAQ - Return & Exchange

If unfortunately, you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel.

If you cancel your order before it is shipped, we will refund you the entire amount.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at tvlstandout@gmail.com, or WhatsApp us on +91 9789009319 your Order ID.

If the buyer wants to return products , Our return window is 2 days from the date of Parcel delivery (including day of delivery ) . We will take the return but return shipping charges will be paid by the buyer. We will arrange a return pick up. Once we receive the parcel back, we will check the quality of the product, then we will refund after deducting return shipping charges. This may take approx. 10 to 12 working days. Refund Mode will be Instant UPI .

If buyer's pin code is not available for return pickup, buyer needs to send back parcel to us. We will refund once we receive parcel back to us. 

Return request will be accepted through WhatsApp on +91 9789009319 mentioning your Order ID.

When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of lost shipment, we will need the proof of return by you.

Kindly allow 12 days for the return to be processed and the amount to be shown in your bank account. 

Exchange request will be accepted through WhatsApp on +91 91 9789009319 mentioning your Order ID.

How exchange order Works: -

we will initiate return pickup. Courier person will come as soon as possible and collect parcel.

please hand over parcel with original bag and packaging .

Buyer have to bear return shipping charges and we will bear shipping charges for sending new product.

This process will take approx. 10 days.

we will ship new product once we receive back.

Apart from condition reserved herein above, the following products

shall not be eligible for return or replacement, viz:

Any product that exhibits physical damage to the product. 

If the product is made to order

If unfortunately, you wish to cancel the order, please do it before your order gets shipped.

If you cancel your order before your order gets shipped, we will refund the amount with 5% deduction from the whole amount as there will be PayPal transaction fees charged.

If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on tvlstandout@gmail.com. The shipping charges for sending the product back has to be borne by the customer. 5% of PayPal transaction amount will be deducted from the refund.

Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us.

The amount refunded to you would be only for the products.

We unfortunately do not have exchange policy for the international customers.

Once the product goes into customization process the order cannot be cancelled.

For Returns - Freight charges and custom duty to be borne by the customer.