FAQ - Return & Exchange
HOW DO I PLACE AN ORDER ONLINE?
You can place an online order by visiting the STANDOUTFOREVER.COM shop page. If you are having difficulty placing an order online or you have questions regarding the ordering process please contact our staff (firstname.lastname@example.org).
STAND OUT (Tvl.Stand out) is based in Madurai, India. All orders are processed in INR.
WHAT PAYMENT METHODS DO YOU ACCEPT?
STAND OUT accepts all major credit and debit cards.
HOW DO I FIND OUT THE STATUS OR MAKE A CHANGE TO AN EXISTING ORDER?
To view the status of an existing domestic order please go to our shipping partner SPEEDPOST website and input your tracking number.
If you are tracking an international package, or if you chose a different shipper as your shipping option, please visit their website and input your tracking number.
If your order has not yet been shipped and you would like to make a change or cancel your order please contact our staff (email@example.com).
WHY WAS MY ORDER DECLINED?
If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online.
If you continue to experience problems placing an online order, please contact our staff (firstname.lastname@example.org).
- Customers can exchange/ return their order within 2 days after an order has been delivered.
- All items must be in unused condition with all original tags and packaging intact.
Return/ Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:
2A, Mahal First street
Madurai - 625001
- International orders are not eligible for return/exchange unless an incorrect product has been delivered.
- Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at email@example.com and we will get back to you.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.